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Technical Support Specialist

About Omnivore

Omnivore's mission is to better enable the rapid development and deployment of technology in the hospitality industry.  Our platform provides application developers simple and seamless integration with existing point-of-sale systems, and a channel to market directly to venues through the Omnivore Marketplace. Through a rapidly growing community of apps, merchants, point-of-sale vendors and dealers, we're transforming the way our partners engage with billions of consumers around the world.


Working at Omnivore
Work in a fast-paced, growing, and distributed startup focused on providing the best restaurant development platform in the world. Omnivore's API is the backbone for hundreds of applications solving problems around online ordering, payment, instant gift redemption, deep restaurant analytics, and more. Our world class team provides these apps with the tools, functionality, knowledge, and stability they need go from concept to production, and allow them to deploy with support for many POS back-ends while only integrating once.

You'll do well here if you have:

  • Excellent verbal and written communication skills
  • Patience and willingness to educate customers
  • Desire to work in an evolving technology field
  • Ability to troubleshoot technical issues
  • Creative problem solving to meet customer needs
  • Ability to work independently and seek guidance where needed

We hire for customer relationship building, passion, and the ability to learn quickly.

Technical Support Specialist
Work with a powerhouse team to guide customers from idea to success using the Omnivore API. You'll assist them with creative ways to accomplish their goals, coach them through development with our best practices, and assist them in implementing their software remotely at new restaurants, bars, and venues. Together we're pioneering a new era of restaurant experience and guest engagement.

Preferred Qualifications (greater compensation will be offered)

  • Experience in a technical support position
  • Experience using or administering restaurant/bar point of sale software (Micros 3700, Micros Simphony, NCR Aloha, RDC POSitouch, Agilisys InfoGenesis, Dinerware)
  • Experience with restaurant/bar operations
  • Experience using APIs over the internet

Benefits

  • Competitive compensation package
  • Medical - Omnivore pays 100% of employee premium (50% for dependents)
  • Dental - Omnivore pays 100% of employee premium (50% for dependents)
  • 401k
  • Stock options
  • Discretionary time-off plan allows high degree of flexibility
Omnivore is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. www.omnivore.io (800) 293-4058 Omnivore Technologies, Inc.
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