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Technical Support Specialist

About Omnivore
Omnivore provides a universal REST API for restaurant point of sale (POS) integration. Data and functionality is provided consistently across major POS systems into a single interface, allowing developers to integrate once and run everywhere.

Working at Omnivore
Work in a fast-paced, growing, and distributed startup focused on providing the best restaurant development platform in the world. Omnivore's API is the backbone for hundreds of applications solving problems around online ordering, payment, instant gift redemption, deep restaurant analytics, and more. Our world class team provides these apps with the tools, functionality, knowledge, and stability they need go from concept to production, and allow them to deploy with support for many POS back-ends while only integrating once.

You'll do well here if you have:

  • Excellent verbal and written communication skills
  • Patience and willingness to educate customers
  • Desire to work in an evolving technology field
  • Ability to troubleshoot technical issues
  • Creative problem solving to meet customer needs
  • Ability to work independently and seek guidance where needed

We hire for customer relationship building, passion, and the ability to learn quickly.

Job Specifics
Work with a powerhouse team to guide customers from idea to success using the Omnivore API. You'll assist them with creative ways to accomplish their goals, coach them through development with our best practices, and assist them in implementing their software remotely at new restaurants, bars, and venues. Together we're pioneering a new era of restaurant experience and guest engagement.

Preferred Qualifications (greater compensation will be offered)

  • Experience in a technical support position
  • Experience using or administering restaurant/bar point of sale software (Micros 3700, Micros Simphony, NCR Aloha, RDC POSitouch, Agilisys InfoGenesis, Dinerware)
  • Experience with restaurant/bar operations
  • Experience using APIs over the internet

Benefits

  • Medical
  • Dental
  • 401k
  • Stock options
  • Untracked PTO plan
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