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Technical Support Specialist

About Omnivore

Omnivore's mission is to enable the rapid development and deployment of technology in the hospitality industry. Our platform provides application developers simple and seamless integration with existing point of sale systems, and a channel to market directly to venues through the Omnivore Marketplace. Through a rapidly growing community of apps, merchants, point-of-sale vendors and dealers, we're transforming the way our partners engage with billions of consumers around the world.

 

Working at Omnivore

Work in a fast-paced, growing, and distributed startup focused on providing the best restaurant development platform in the world. Omnivore's API is the backbone for hundreds of applications providing solutions for online ordering, payment, instant gift redemption, deep restaurant analytics, and more. Our world class team provides these apps with the tools, functionality, knowledge, and stability they need go from concept to production, and allow them to deploy with support for many POS back-ends while only integrating once.

 

You'll do well here if you have:

  • Excellent verbal and written communication skills
  • Patience and willingness to educate customers
  • Desire to work in an evolving technology field
  • Ability to troubleshoot technical issues
  • Creative problem solving to meet customer needs
  • Ability to work independently and seek guidance where needed

We hire for customer relationship building, passion, and the ability to learn quickly.

 

Technical Support Specialist

Work with a powerhouse team to guide customers from idea to success using the Omnivore API. You'll assist them with creative ways to accomplish their goals through the deployment of Omnivore software and configuration of their POS remotely at new restaurants, bars, and venues. Together we're pioneering a new era of restaurant experience and guest engagement.

 

Qualifications (the more the better!)

  • Experience in a customer facing technical support position
  • Experience in software development, especially using internet API services
  • Experience with network troubleshooting
  • Experience in system architecture design and full stack troubleshooting
  • Experience with restaurant/bar operations

 

Benefits

  • Work from home (relocation to the San Francisco area is available as well)
  • Competitive compensation package
  • Medical - Omnivore pays 100% of employee premium (50% for dependents)
  • Dental - Omnivore pays 100% of employee premium (50% for dependents)
  • 401k
  • Stock options

 

Omnivore is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. www.omnivore.io (800) 293-4058 Omnivore Technologies, Inc.

 

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